I had used them before with no problems so I gave them another try. TERRIBLE. They subbed the job to Diesel Auto Express. The car was picked up on time. RoadRunner had an estimated delivery time of 8 days later. Two days later Diesel Auto Express confirmed they had the car and it would be 2 days after what RoadRunner said. Ok, whatever. Then, on the day RoadRunner said it would be delivered and was still saying it would be delivered, Diesel texted me saying it would be delayed by a week due to a truck breakdown. The car was being shipped from Oregon to Ohio. It was still in Washington. Why was I not informed sooner, why was a new truck or driver found sooner and why did RoadRunner not know until I called them to ask. Poor customer service all around.