Purchased a "like new" reel from Cox Reels off of Amazon. Package showed up with missing pieces, so I reached out to Cox Reels about the missing pieces and also a few small questions about instillation.

I had purchased hoses and attachments from MTM Hydro prior to this, so I also send them an email asking for assistance with install. The people at MTM Hydro not only responded to me within a day but they also sent me out the exact parts that I needed for the reel for free.

Till this day I still haven't heard anything from Cox Reels in regards to my missing pieces, they wont even tell me what size they are so I can purchase them on my own. Keep in mind that MTM Hydro are not obligated to provide me with any customer service at this point, they've already done their job, however they were the only ones to try and help.

I'm returning this reel and advise people to stay away from Cox Reels, they may advertise themselves as an All-American company, but they are providing worst customer service than you would get from a foreign company.

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