Hi everyone

I wondered if anyone has some advice on how to navigate the lack of accommodation at this music venue.

For context I am due to go to a music gig next week Wednesday (music is my special interest). I go to gigs a lot and I haven’t had any major issues with venues in accommodating me. However this one venue has been ignoring my emails since July (claimed today they didn’t receive them) and isn’t making any accommodations and in general comes across quite rude/no customer service in their emails. I am used to being able to skip the queue/use an access queue, be in a ground level viewing area and at times have a chair to sit down on.

This venue’s reply is so vague and doesn’t answer any of my questions and I also feel doesn’t help me? Because I can’t get to the venue earlier (I’m at work) and also standing around in a large crowd for 2.15 hours before the artist comes on is sensory hell. I usually turn up 30 minutes before they start so I don’t have to stand or wait as long. And not having a ground level viewing area is mad to me so I’m expected to mix with the main crowd (other venues have an access only area). I can name about 8 other venues in my city that do this (including venues owned by the same company as this one). I am quite frustrated at this lack of accommodation esp as some things are easy and free for them to implement, but also don’t want to reply being “difficult”. I really feel we need to challenge venues on access because otherwise nothing will change