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Is it standard practice for a garage to unplug your dashcam when you take it in for work?
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This was a Mercedes main dealer.

I took my car in for its scheduled service as I bought the car brand new three years ago and it comes with free servicing, this being the last one, otherwise I would just get my husband to do it.

I didn’t notice when I left last night that it was unplugged but this morning a family deer ran out in front of my car and I went to save it on my dashcam to show my kids later when I realised it wasn’t turned on and had been unplugged.

I rang Mercedes and they said it’s standard practice as their workers don’t want to be filmed working which didn’t make sense as it only records when the ignition is on so they won’t be recorded. I’d already checked the tracker in my car and it never left the workshop so it’s not like they gave it a joyride or anything.

I don’t believe they did anything wrong to my car or anything like that and think it probably is just what they do but it comes across as a bit untrustworthy to me.

Before anyone calls me a Karen or anything I’m going to complain as I’m not really bothered it just seems bad practice especially as they didn’t plug it back in. Admittedly I should have checked it was turned on as I travel 100s of miles a week for work.

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1 year ago