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Hey all, can you help me figure out the crash in background issue?
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There's been a bug in some TestFlight versions, heck even some App Store versions of Apollo, that seems to have potentially got worse in the most recent TestFlight beta, but I'm having a heck of a time reproducing it.

If Apollo is crashing in the background for you on the most recent TestFlight version, can you help me out by answering a few questions?

  • How many accounts do you have signed in? Does it still occur if you remove all accounts, then reinstall the TestFlight build and staying signed out?
  • From a fresh install, can you reproduce it very quickly, or does it take awhile to occur? If the app crashes in the background and you re-open Apollo, can you reproduce the crash within 1 minute of the previous one?
  • If you downgrade your TestFlight build from the current one (build # 65.5) to the previous one (build # 65.4), does the amount of background crashing decrease? If you then re-upgrade to the most recent, does it come back?
  • What are you doing when browsing? If you just go to like r/All after a fresh install, scroll a few hundred posts, and go to the background, does it crash every time?
  • Does the crash popup occur as soon as you enter the background? A little while after being in the background? Only after you re-open Apollo?
  • iOS version?
  • Are you manually force-quitting Apollo? If so please don't and try it without doing that.

Send me device crash logs

Can you follow the instructions in this link to send me the device crash logs? Obviously replace "DayOne" with Apollo. Just send me all the crash logs that are sorted alphabetically that have Apollo in them, and please mention this thread. https://help.dayoneapp.com/en/articles/440759-getting-ios-crash-logs

Send me a sysdiagnose

This is pretty easy to do as well. After the TestFlight crash occurs for you, can you press the volume up, volume down, and sleep/wake button (all three) for about 0.25 seconds? You'll know you did it right if you get a little haptic feedback, but if you wait too long and the SOS/shut down iPhone screen comes up that won't work, you have to just hold it down for a second. If you're having trouble doing it that way, you can go to Settings app > Accessibility > Touch > AssistiveTouch > and change the Single-Tap action to "Analytics", then turn on the AssistiveTouch switch and you should see a hovering button. Then just tap the button after the TestFlight crash and it'll generate a sysdiagnose.

Then in order to actually send the resulting file, wait about 10-20 minutes for the sysdiagnose to complete, then go to Settings app > Privacy > Analytics & Improvements > Analytics Data > scroll down (it's alphabetical) to the most recent sysdiagnose file and send that to me. It's probably a few hundred megabytes, so sending it can be tricky (normally too big for email), so feel free to upload it to iCloud Drive, Dropbox, Google Drive, etc. and send me a link to it. (You can AirDrop it to your computer first if you don't know how to upload to those services from your iOS device).

Thank you

I know those two steps seem like a bunch of work but it's not so bad and it would genuinely help me out a ton. My hair is turning grey over this bug.

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4 years ago