Hi! I just need to have your opinion on this. I’m not even sure if this is the right sub to post this. So context is bigla akong cinall out ng colleague ko from other dept kung bakit trinansfer ko ung call rather than actioning it.

Si colleague ko is from Dept B while Im from Dept A. Our departments are under 1 umbrella which means that we work close together.

A year or two ago kasi, si Dept B need ng help from Dept A because they have a goal/target/project na ma collect ang info ng accounts/clients nila and that they had a deadline. So kami from Dept A, we helped the Dept B for that certain period of time kasi sobrang dami rin naman tlga ng accounts na yun. Pag nag callback ung tinawagan nila, we just have to get the information we needed. They were able to reach the goal naman sa deadline nila. Like what I mentioned earlier, it was around a year or two ago. The project is still ongoing pero hindi na siya ganun ka dami and urgent and we from Dept A hindi narin masyado nag hehelp to this specific process nila.

Now, everytime na maka receive ako ng call for Dept B for this certain process, trinatransfer ko sa kanila kasi in the first place, this is not our process and not my job naman tlga. And tapos naman na din ung time na nagprovide kami ng help sa kanila.

I had 2 calls earlier returning the missed call from Dept B. So I transferred all of them to them. Then nag chat nalang ung colleague ko sa GC namin na if I could assist nalang sana yung ganung process, it would be a big help sa kanila.

Wala naman problem kung mag hehelp ako pero kasi alam nyo yun, hindi naman yan part ng job ko. It’s an additional task saken (though konti lang nmn task ko). Siguro may hugot lang tlga ako dito kasi ive done a lot na sa dept namin and wala masyadong recognition and now if I continue helping the other dept, what benefit ang makukuha ko dito. Wala naman.

I would like to seek some advice kung pano ko to i-raise sa mga managers and teams ko and ma relay ko sa kanila ng tama yung nararamdaman ko. Thanks.