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Can’t say for sure, but texting the customer may be helping with avoiding dings
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So, I’ve been doing a ton of blocks lately. I block in a lot of areas where there are a lot of gates and locked doors. About half the time, they either don’t give a code, opting instead to ask us to give our licenses to complete strangers for a key fob or ask us to call them.

I do not give my ID, and I’ve begun to ignore many customer requests because they often forget what they asked me to do and treat me like an idiot. So, instead, I take the picture and so forth as I usually would and then send them a text message telling them what happened, where the package is, and how to help avoid it in the future.

The amount of times this past month alone that I’ve had to huck packages over gates or leave at doors is crazy. I’m either super lucky, or somehow, these text messages are helping. I’m not sure if it’s more so the customer is not complaining, which I find hard to believe, or perhaps support can see it. I’m honestly not sure I could just be lucky, but my partners have been doing it too. We both recently hit fantastic. Just hope it helps.

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5 months ago