Context: I ordered food from the Green app and I indicated that we are located on the 3rd floor of a building. All previous orders inaakyat ng rider yung food sa 3rd floor, no rants so no problem.

Now I ordered food as usual. Then maya maya tumawag na yung rider saying “Andito na po ako sa baba”. So sabi okay nasa 3rd floor po kami. Then inulit nya nasa baba na sya. So I asked him if hindi nya ba iaakyat, sabi nya in what I perceived as a sarcastic tone na “sige iaakyat ko para sayo”. Nainis ako kaya binaba ko na yung call. I checked din yung order details if hindi ba naka indicate yung 3rd floor, naka indicate naman. And nung dumating sya sinabi ko yun and nakita ko sa phone nya na nakalagay na sa 3rd floor yung specific address.

Sinasabi nya na bawal daw silang mag akyat unless PWD. E sabi ko sa kanya na lahat ng previous orders ko inaakyat naman, sya lang ang hindi (as in 99/100 sya yung nag iisa). Sabi nya hindi daw sumusunod sa policy yung iba pag ganun. Nainis ako lalo kaya 1 star lang rate nya and no tip (galante pa naman ako mag tip if nagustuhan ko ang service)

May free parking naman sa building namin, may elevator din, 3rd floor lang kami. Kung totoo man yung sinasabi nya about sa policy ng green app, bakit sya lang ang nag iisang ayaw umakyat. Sa kanya ko lang naexperience ito kaya it doesn’t add up talaga.

So ABYG

EDIT: Ok I guess my fault talaga. I was just really wondering why for so many months, on a daily basis, all previous orders ay inaakyat naman (which in return were given a generous tip and a 5 star rating for following instructions). First time ko lang naexperience ito kaya so it made me think na ang purpose ng specified location is delivery it there.

The building has no lobby/reception area sa Ground floor. Ang reception area is located kada office.

EDIT: It’s a dialysis center. I can’t attend to the rider by the time they arrive so they usually leave it sa reception area ng office namin, which is located on the 3rd floor.