I dont think ill use this service again they really dont value their customers. I bought a eSim and installed it (3gb) the installation said successful but it didn’t proceed to work my phone was on SOS and no data. I reached out to airalo to see if they could support in fixing it. It was around a 4-5 support ticket I tried everything they recommended and I was providing them with screenshots along the way to confirm my attempts. After days of frustration naturally I would request a refund and move on. They said they dont give refunds, only airmoney but why would I want it airmoney for a service thats not working for me. I read their T&C and they do offer refunds on certain stipulations which i met the criteria for. So I presented my evidence and they are still trying to dismiss me, they really dont value their customers and Ill never be using this service again.

TLDR

Airalo scammed me and im currently in a battle to get my money back which they should obligated to do based off their terms and conditions.

Update — I got my refund from airalo, i advise everyone to read the terms and conditions thoroughly. It saved me in presenting my case in order to get a refund.