Hello, I’ll try and keep this short.

My neighbour is a sweet old lady who lives with her dog and son/grandson (I’m not sure which but they’re related). She has dementia and recently had a fall. Thankfully, people were there to assist her straight away, but the fall was due to a 5 minute dog walk and she fell through her door upon returning.

She knocked on our door this morning and told us a bird was in her bedroom. She’s never knocked before. Me and my dad ran across to help, and went looking for the bird. There was absolutely nothing there and the window wasn’t open wide enough for any bird (a few centimetres). We are worried she hallucinated it.

Also, her room was an absolute tip, which I feel bad for saying, but it’s true. There are piles of items everywhere and dirt is covering the floor. While we were checking any hiding spots for the bird, the woman got a phone call from her daughter, who checks in daily. The woman kept saying “who is this?” before hanging up.

The reason she knocked at our door was because she said she didn’t have her daughter’s number (she does). And her house is covered in numerous puppy training pads that are already over saturated by dog urine.

We see her dog go for walks sometimes, but clearly it’s not enough and she is struggling with it at home. And her son/grandson works night shifts so is out cold during the day - he didn’t even wake up during the bird incident.

I’m worried that she is unable to care for herself or the dog. She has a glassy look and is acting zombie like, and may or may not be hallucinating and hearing things that aren’t there. People have asked if she needs help before but she always refuses it.

There’s nothing I believe I can legally do, so I’m planning on going over later (to give her time to calm down) with a book, our phone numbers (and an explanation of what they are), and I’ll offer to walk her dog and clean the house, so at least the dog is ok. My dad already told her daughter everything, but she doesn’t live here so has to make trips everytime she is worried (sometimes multiple times a day).

Is there anything else I can do in this situation? She has family checking on her, but is clearly declining and I’m worried for her and her dog’s health - this support isn’t enough. Any advice at all is appreciated, thank you ❤️❤️

(I’m not looking for legal or medical advice, just advice on what to do next)