1.5 years ago I was offered a deal by AT&T IHX to save $700 on the then new iPhone XS Max if I kept DirecTV (which I would have dumped) for 2 years. I have complied with the terms, but the monthly discounts never showed up. I've been in correspondence on and off with the AT&T associate in which he has said multiple times he would rectify this, but never has. At this point, I need to escalate this to get my money, and I honestly don't believe he ever intended to give me any sort of deal. Who do I contact? Can anybody on this list give me his supervisor so I can contact them to start? I have the "paperwork" which is pretty crappy hand written stuff but nonetheless I kept it.

u/TSC89 Any other ideas here? You probably don't remember but you are the one who pointed out this deal to me an gave me my local IHX #