ATT Fiber packet loss issues

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Fiber

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I've been on the phone with technical support and they are of no help.

I'm experiencing packet loss issues, can not even use ssh or uploading small 400 kilobyte files.

A traceroute from the ATT firewall shows packet loss from outside the network.

traceroute google.com with: 64 bytes of data

1: 172.125.164.1(172-125-164-1.lightspeed.tukrga.sbcglobal.net), time=1 ms

2: failed:*

3: 12.122.96.118(12.122.96.118), time=8 ms

4: 12.122.141.181(gar24.attga.ip.att.net), time=5 ms

5: 192.205.36.218(192.205.36.218), time=21 ms

Anyone have a method for getting ahold of someone who is not typical level 0 tech support to understand and handle this issue?

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aot2002

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Posted: 5 years ago
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