Signed up 09/17 to switch from Verizon. Got home and reviewed the paperwork to find that the person at the store had signed me up for all kinds of stuff I didn’t want and had declined. Tried making an account to correct but couldn’t because I never received an FAN pin. Tried 611 literally 20 times and have gotten shuffled back and back and back and forth. Tried going back to the store and was told I’d have to call 611 again. I’ve literally wasted 10 hours of my life on this just trying to access my account. Constant hold, dropped calls, always someone saying they’re “checking this info real quick”. On hold with someone right now who I’ve explained it to maybe 20 times at this point.