I have a unified bill which is always a logistical nightmare for anything that is done.

I have three phones I paid off in full and every time I attempt to unlock online it always says my payment is not showing paid off. The account reps on the phone also claim it is not yet paid.

If I get transferred to the department - "technical support team" aka "Vanity department" as they call themselves.... they are able to find the payment under unified billing which never transfers over to the wireless account to update on the system.

They have to apply something on there end just to get the system to see my payments and then attempt to unlock the device with another department on chat or something.

The explanation they give is that the payment when I do it online goes into the unified billing system and not in the wireless account which causes the wireless account to never see the payment reflected.

What is causing all of this chaos? Is it the unified billing department or is ATT software really not capable of what the software says it is?

I go through this every darn year and have to be on the phone for hours explaining the situation and it's a huge time waster.

Any direction of help to resolve this forever I'd offer to buy you a coffee.