I was on a trip recently and booked a room at a fairly nice hotel. I specifically paid extra for a room with a king bed and a city view because it was supposed to be a relaxing getaway. When I checked in, they gave me a room with two twin beds and a view of the parking lot. I went back to the front desk, politely explained the issue, and they apologized, saying there was a mix-up.

They gave me another room key, but when I got to that room, it still wasn’t right—this time it was a queen bed with no view at all. I was annoyed but kept my cool and went back to the desk again. They apologized again and assured me the next room would be correct. Spoiler: it wasn’t. The third room wasn’t even cleaned yet—there were towels on the floor and an unmade bed.

At that point, I was exhausted and frustrated. I went back to the front desk and snapped at the receptionist. I didn’t yell or swear, but I raised my voice and told them it was ridiculous that I couldn’t get the room I paid for after three tries. The receptionist looked flustered and said they were doing their best, but I wasn’t really in the mood to hear it.

They eventually upgraded me to a suite, but when I told a friend about the situation, they said I overreacted and that it wasn’t the receptionist’s fault because they don’t control room assignments. I feel like I was justified in being upset, but now I’m wondering if I crossed a line. AITA?