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I recently purchased a 23andMe kit from an individual on Facebook Marketplace. However, when I attempted to register the kit using the 14-digit code, I encountered an issue. The system displays messages stating "auto claimed" and "This barcode is assigned to a profile that does not belong to this account. Please contact Customer Care." This situation has left me feeling frustrated and disappointed. I'm seeking advice on how to proceed. Has anyone experienced a similar problem or have suggestions for resolving this issue? Any guidance would be greatly appreciated. Thank you in advance for your help.
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- 4 months ago
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