This is the thread where subscribers should bring their Xbox support issues. The collective experience of the Xbox community is one of the most powerful tools to help you fix any gaming issue, and we've been seeing some awesome responses. We love to see gamers helping gamers!

There will also be Xbox support team members who will be helping moderate and provide solutions and can be recognized by their “Official Support” flair. We’ll try to provide support right here in the thread but won't be able to respond to every single question.

We might redirect you to Support.Xbox.com to contact one of our support teams or send you a private message if that’s the best way to help. The Xbox Support team members won't respond to requests for help with third party products or situations that would violate the Terms of Use, Community Standards, or void a product warranty.

Let us know what you need help with! We’re here to help you with Xbox services, games, hardware, social features, and more. Thank you for being part of the Xbox community!

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When posting a question, please include the following information:

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• For console issues - your console type (One S, S All-Digital, One X, or original) and whether or not it is on an insider OS build.
• For controller issues - whether the controller is standard first-party, Elite, Adaptive, or third-party.
• For headset issues - the brand and model of the headset.
• For game issues - if the game is disc-based, digitally owned, accessed via Game Pass, or accessed via Game Share with another user.