Hello lovely fellow creators, I hope you’re all doing well. I wanted to share an experience since I’ve seen a couple related posts recently and hope it can help you.

I recently had a fan sub to me and within 2h they purchased quite a bit of PPV and requested a long custom which I was so happy about, despite being exhausting to make, totalling $500 worth of content. A few days later I saw that every penny appeared as “re versed by the customer” in the charge back section, which made my heart sink. Weirdly, I saw that his account was still active so I emailed OF with screenshots of him requesting the content in the chat and commenting on what he enjoyed about it, giving feedback on the videos, and requesting me to say his name in the custom (clearly a legitimate request).

OF explained that it was not a charge back and that they were the ones who decided to reverse my earnings for “suspicious activity”, that nothing can be done to change their decision, and that they have the power to reverse earnings for this reason based on point 14.b.iii in the ToS. If the fan files a charge back, their account is automatically banned but if the earnings are re versed by OF, it stays active “in case the legal account holder is not related to unlawful activity, i.e. their account was hacked” (lol sure). Support has refused to answer any of my questions or explain further and have just stopped replying to me now. It’s extremely upsetting and I feel totally powerless.

When they refunded my earnings, they removed him as a subscriber and reverted all the PPV back to locked, so they can no longer access it (despite him already watching it), but the custom (which was not sent as locked PPV) was still available for him to enjoy for free in the chat. I’ve since blocked him so he won’t have access to the custom I worked so hard for anymore.

My point is that as awful as charge backs are, it’s not always the fan’s fault and it could actually be OF reversing the earnings (which is somehow even more sinister imo) and choosing to refund the fan, in order to “protect fans and creators from unlawful activity”, as they claim. But where is our protection as creators? How are we meant to know what they will subjectively deem “suspicious” and therefore know not to engage in certain requests and avoid ending up working for free?

Of course OF would not answer this question when I asked so my guess is that we: - Wait (hours or days?) between big PPV requests - Be cautious with new fans who sub and immediately request lots of content - Always check if the fan’s account is still active post charge back and block them if it is

Would love to hear your thoughts or any similar experiences and hope this doesn’t happen to any of you 🤍