I just got a new Kia Rio, sitting in my garage with 20 miles on it. I live in Kentucky.

Part of the issue I encountered was very misleading Kia website. A Rio S is 18,500 base, I wanted technology package that made price $20,300. I clicked the buy button and it says there are 3 cars that are "exact matchs" to my car I built. Car is listed as MSRP 18,500 and some fees /options that bump it up to about 20,500. Yeah looks good, it's the same car.

At dealership, I got in car and was like "This is suppose to have a technology package and be push button?" Oh yeah depending on the factory they sometimes do that, it has the technology package. I did not question it as deeply as I should have, but I trusted them, actually testing the features i wanted i would need to go on highway in rush hour traffic. Then inside before I signed anything, I was like and your sure this has the technology package? It has lane stay, adaptive cruise control and everything? "Yeah it has all of that just it uses a key and not push button because of the factory.". Then sales manager before I sign payment stuff, I say again I am just concerned about the technology package, are you sure its there? He was on computer looking at the cars details doing paperwork, he said it has the technology package. I assumed he looked it up on computer.

Well I signed papers, took it on highway, turned on cruise control and it does not have it have lane stay or adaptive cruise control. Turned around went right back, maybe I really am missing something and its there. First guy admits he said the car had it because he thought it did, but it clearly does not have it. He argued with me for like 30 minutes over it. Basically that boiled down to well, the car doesn't have it I thought it had it and sales people and finance manager thought it had it, but it doesn't. They say, So what do you want me to do about it, you paid for the car already? I asked if I could get the correct car with correct features. They said they do not have one and wont for months. Then I asked if we can cancel the deal if they can't do anything about it. So he gets finance manager, who says he just assumed it had the package, he never looked at the car to know. That I signed papers and the second I drove it off lot its all on me. My options are to keep car I bought, overpaid for because of features I was told it had. It is the reason I bought that car to begin with. So I ended up paying $21,000 for a $18,500 msrp vehicle. When I thought I was paying $21,000 for a $20,300 msrp vehicle. Or they would sell me a more expensive car in a few months.

Surely this has to be illegal? But will I be able to do anything because I did sign the paperwork?

Also I am planning on reaching out to higher ups / parent company and seeing if they will make it right. All they have to do is give me correct car, or refund me the $1800 difference and I will be "fine". Either way I still paid above msrp and they are making a profit. If they wont correct it, I am not against taking them to court, the dealership and the people who lied to me. I am okay spending more on legal fees than I get back. It's one of those, it's the principal of it situations.