Last year around November was our first year in the US on work visa and we went to HR to file the non-resident taxes since I didn’t meet the substantial presence test.

I also enquired about ITIN for my family. They assured both can be done and they take the documents. Then a month passes and the person doesn’t file it and my online account doesn’t show anything. I call and follow up every week and finally they tell me Hrs corporate ITIN license was not renewed so none of them could file. Now I wait again and then the tax documents are sent. Again I don’t get a copy and the online account isn’t updated

I had to call a dozen times again and finally I’m given a tracking and I’m told, they are going on vacation and if I heard back from IRS I should call them and give any response I receive.

My wife’s ITIN is approved and the kids ones are rejected. Another two months have passed by now and I can’t get hold of them no matter what. Someone else calls me and gives me a copy of my tax filing. I see that I have been filed as resident and my world wide income hasn’t been reported. So this is obviously incorrectly filed.

Finally today after trying multiple times I get hold of them and they tell me everything is correct. “Non citizens don’t have to pay taxes” so I obviously ask what is the non-resident tax form for? they get super angry and tells me they filed my taxes against their judgement and hangs up the call.

Now I don’t know what to do. The reception won’t connect the call.