So I was originally put on the lifelock client, which meant I would take incoming calls and try to sell Norton and/or lifelock to those people. Usually they were people who expressed interest in it (hence why they called) but more often than not there were calls about scam emails pretending to be us (obviously too no less, but the majority remains oblivious, or they’re doing it intentionally) as well as robo calls with no one or fake voices on the other side.

But the majority of the time it was people curious about prices, promotions, and the general product we sold because they saw a commercial (why not just look it up or wait for it to come on again) or we’re referred via a friend. Well it wasn’t bad, since it was technically a commission basis but you had to meet a certain quota to do so. It wouldn’t have been bad had the quota not been set so high (around 235 units per week, and the lifelock UP and advantage were only 5 a piece, the rest worth 2 units) or based on luck and minor skill. If a customer wants to think about it, there’s not much we can do to sway them otherwise, but apparently that doesn’t matter since it doesn’t count. Plus you can’t forget the people who called just to complain or to speak to customer services but didn’t want to talk to someone with a foreign accent.

Well I took advantage of the other incentives anyway, the pm incentive for working past 8 every night and the weekend incentive for working the weekends every week. I made an average of $12.75 or so doing that, but because my sales were so low I was at risk of losing the position, because of something beyond my control.

Well recently I was swapped over to southstar energy, where I would be the customer support for people, despite it being a pay cut. I didn’t mind, I wasn’t at risk of losing that position anyway, so I was fairly content.

Until recently (just after my training finished) they started bringing me back to lifelock again, but keeping my pay as if I was on southstar. So I’m doing the same shit I did before I was out on southstar, for less pay, just because they need more people, supposedly. They’re hiring new people but they keep leaving and it wouldn’t be so bad if it was once or twice, but it’s every week, it’s every day, and it’s bullshit. I’m not making any of the incentives but they brought me back to do the same thing.

What’s more is that one of the supervisors came up to me to confirm the fact I was essentially given the same job with a pay cut, basically rubbing it in my face, and told me to keep trying to get sales despite the fact I wouldn’t be rewarded my earnings for said sales.

I did manage to land a job at the post office for better pay and benefits, and I turned in a notice, it’s my last week, ending on Friday. I get a paid personal break which is normally 20-30 minutes total a day, and an unpaid meal break for at least 30 minutes, at most 2 hours. I can go over the personal break time, but after 25 minutes it logs you out for lunch and keeps taking your break time you may or may not have saved up.

I’m trying to decide, after the bs that awaits me this week, if it’s reasonable to just take personal breaks despite not having that time saved up since I get paid either way the same. They can’t exactly fire me since it’s my last week and will essentially do nothing, but I also don’t wanna be that guy.

Given the past jobs I did work out the two weeks to be nice, one I did cut short a couple days due to an incident, so I’m not typically that guy, but with the bs they’re trying to pull, I wanna see what your take would be.