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I was sent a used pair of shoes.
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I ordered some Sk8-Hi’s from the IRENEISGOOD collab (which are now sold out) and was sent a used pair. Used the chat feature to speak to customer service and was told they’d give me a promo code. That was not sufficient recourse for me and I was instructed to call the customer service telephone line. The agent emailed me a warranty form to complete. Am I crazy for thinking I should be given a refund? These were supposed to be a gift and the recipient doesn’t want any other pair. But sadly I can’t just do a simple exchange with them being sold out.
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- 1 year ago
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