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New 55” Frame - Art Mode - Can’t select matte border options - Different Screen only
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I have another 65” frame. When in art mode, you press up to select matte options and colors.

Just installed new 55” and can change to art mode. (Looks more like ambient mode on other Samsung tvs with moving screen saver looking options also displaying time/date. No matter selecting up, down, or to sides, it brings up a different dialogue box options of only a couple art pictures. Up does nothing and only a couple options if you press down like picture brightness etc.

SO FRUSTRATING.

I tried through the SmartThings app as well and tried uploading my own art images. Only on the app does it allow me to select matting but then when pushing to the tv, it tries for a while and then always errors saying it was unable to save to the frame.

How do I get out of this? The whole purpose was to have a tv on the living room with art on it most of the time when off.

Can upload a picture of the screen I’m seeing when I get back home. HELP!

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1 year ago