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Have my smb training in 2 weeks.
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Been here for about a year now and my supervisor is really pushing my team for all of us to be business techs ft5. Happen to be in the socal area and my particular area has alot of buisinesses. Iv gotten comfortable with residential but for some reason not feeling too confident with buisiness. Phone is something I don't see often which is why I'm a bit worried. Any fellow technicians have any advice going into smb.
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