I came across this article: https://onemileatatime.com/news/southwest-airlines-cancels-flights/

It claims that the text below is from the CEO of Southwest. However, it's so badly written, I'm wondering if it is real? Does the CEO of SW just type up emails on his phone and send them off without proofreading them?

Can anyone verify?

We started off with the Winter Storm Elliott that really put pressure on our Ground Operations. The extreme cold weather made us limit the amount of time our Ground Operations staff were exposed. We started to see equipment freeze, jet bridges freeze, fuel congeal, and as a result, we had to modify our network, sometimes shutting down Crew bases operations for a while.

And, so we got through that part of it. I think similar to other airlines. The problem was in all those decisions, you end up impacting the Crew network. And the Crew network is a delicate thing because it’s governed by some strict regulations, and we have a complex network with Crews traveling throughout it. And, so when we finished with the winter storm, for the most part, then we found ourselves with Crew at a place where we’re not able to re-Crew the network. So, we had People that were legal. We had aircraft that were available, but the process of matching up those Crew Members with the aircraft could not be handled by our technology. In our desired state, we have a solver that would be able to do that very quickly and very accurately. Our system today cannot do that.

As a result, we had to ask our Crew Schedulers to do this manually, and it’s extraordinarily difficult. They must verify that you are legal. They can’t just have the next person up, so to speak. They have to look through everyone’s board and reassign. So that is a tedious, long process. And every day we try to repair the Crew network. They would make great progress, and then some other disruption would happen, and it would unravel their work. So, we spent multiple days where we kind of got close to finishing the problem, and then it had to be reset.

We will now rotate into multiple days of a lower level of activity, which means we’ll have more than ample Crew resources to handle that amount of activity. It will be difficult for Crew Scheduling to reassign it for everybody, but when they get through the transition to reassign it, they will have multiple days to get People in the spot for resumption of our original lines and such. And so that’s where we need to get back to — what’s the most reliable is getting back to what you originally did. And so, these multiple days are a way to transition into that.