For all you people looking to go into the IT field or starting out soon, here's a Pro Tip for you. If you work at an MSP, be very, very, very prepared and well rested for Mondays. Be early and clock in early if possible. Mondays are 9/10 times always hell, especially for MSP's with 150 clients. My Monday today started at 8am (half hour before my normal start time) and I've worked on about 25 or so tickets from the time I started until the time I took lunch (about 12:30pm) and I'm still backlogged. Mondays always suck for bigger MSP's and your boss will love nothing more than you putting in that extra effort or starting your day half an hour earlier to help get things up to speed. Not only does it make your day better, it makes your colleagues days easier and better