The case worker called me on Tuesday saying they haven’t been able to reach me because they “were calling a previous number”. The only other number I have on file is my father’s and he’s visually impaired. I checked my fathers phone and he has zero missed phone calls and zero voicemails. So the case worker is not being honest.

This is for our annual reassessment. He was wanting to come by without any notice that same morning (this past Tuesday) and I told him we were unavailable due to a doctors appointment that we were currently at. He was adamant about dropping by saying “it will be very quick” but I told him that was not an appropriate time.

So he rescheduled my father and I for today between the hours of 11-1pm. We have another doctor appointment today at 2pm.

It’s now 1:15 and he never showed up. He never called us to let us know whether or not he wasn’t coming at all or if he’s running super late.

This is a doctor’s appointment that we can’t reschedule for. It’s crucial we go & it’ll take us 30min in traffic to get there. So we have to leave home now.

This isn’t right or fair. The social worker was very pushy about dropping in on us unexpectedly the same morning he decided to call & once he rescheduled us for today at a specific time , he never showed up or called us to let us know he wasn’t coming.

Who can I complain to? Im currently on hold for the customer service line to tell them that he never showed up. I don’t want them thinking that I was never available & it somehow gives them a reason to discontinue our IHSS provider services..

I’m my father’s IHSS provider and he is the recipient.