I have been at home depot for 3 years and have never had one write up what so ever. Anyways about 2 weeks ago It was towards the end of the night and I was doing clean up and getting the trashes taken out and tied up and a customer came up and asked if he could check out there. I said that this is the service desk let the customer know whare the checkouts were. I always thought I could do this. Anyways, the customer immediately freaks out at me and goes on a rant about how he probobly makes 3 times as much as I do. in half a year, says that I should be more than a check out boy at my age the. asks me to refund a order he has coming in and then he started accusing me of recording him and then starts calling me a criminal for recording him even though I wasn't. I called a manager saying that I need help with a customer at the desk they did not show up within 3 to 5 minutes and so I call back say it's an emergency and then they show up pretty quickly. The customer then says that he is going to come back the next day (He diddnt) and return 10,000 worth of tile. Now I am on a final warning for refusing a customer even though I have no record or write up to speak of in 3 years of being there and I always thought it was ok to guide customer towards the checkout if I am at customer service. I do not think this is fair given that the customer was bullying, harassing, and accusing me of being a criminal for something I was not doing in the first place. Is there a offical answcer or policy for if it is ok for a service desk assioate to guide a customer to the checkouts?

Update 1. so, I had a meeting with the manager of the desk today and let them know of the situation and they were very understanding and ade going to vouch for me even though they are not sure anything can happen because it's already been submitted. From what I have gathered from this post it seems like at many other stores there is not a clear yes or no as to wether it's ok to send someone to a cashier If you are the service desk. So I told the manager what at the very least I would like is for them to talk to everyone up there and clarify with each individual that you have to say yes if someone asks if they want to checkout there. my response to the customer I feel was a learned behavior from others at the desk so I thought it was ok. that's not a excuse however and at the very least I have a definitive answcer. I do not think any of the managers have it in for me as others have suggested i have a pretty good relationship with all of them. I just think they were trying to cover themselves. I am still going to fight to get it down to a coaching and not a final as I have gotten a copy of my record and can verify that in 3 years there is nothing there. Thank you all for your input.