I purchased a custom bottle from a seller on Dec 9th. I knew there was a chance that I wouldn’t get it before Christmas since the estimated delivery date was Dec 19-Dec 27. I messaged the seller on Dec 15 asking if she had received the order and if there were any questions.

Dec 19th messaged again for verification, seller sent the first reply with “yeah I have, I’ll reach out if I do”

Dec 27th I asked for a status update since it hadn’t even been shipped and the seller responded that she didn’t have a completion date due to high amount of orders.

Dec 31st I asked again for an update, she cancelled my order with a message saying she did as such without any explanation.

I responded thank you for the refund however I wanted the product, and that she should have communicated with me.

She responded harshly about how I shouldn’t tell her how to run her business. She then added she was in a wreck and that’s why she couldn’t get any work done, different the. What she previously told me.

At this point I was frustrated and replied only with, “convenient “ probably shouldn’t have responded with that, however I was pretty irritated that she led me on for weeks.

She then responded with “f*ck off” but fully typed out.

Im pretty surprised at the whole interaction needless to say. I probably should have had more empathy but after multiple excuses I was pretty well over it.

***** edit for clarification ***** The original message I sent was never responded to. which is why I sent the second one on the 19th verifying she had received the order. After that the next message wasn’t sent until the no later than delivery date set.