This post has been de-listed
It is no longer included in search results and normal feeds (front page, hot posts, subreddit posts, etc). It remains visible only via the author's post history.
Well figured this would happen.
The motherboard went in for RMA due to random reboots. (narrowed to MB after all parts were swapped with an identical setup)
Look at this pic !!!The plastic protector is still on the panel !!! WTF is this BS that they are pulling going to email the CEO office now.
$218 to repair my ass. They look for anything to reject RMA. I am surprised that they did not reject it for the oil leaking out of the VRM heatsinks.
UPDATE:
Well called the 4th time and got someone with some brains!!! they waived the charge and sending a new board. Squeaky wheel....
I will keep you updated on the replacement. People should not have to go though this.
Latest email from them:
Thank you for your patience while we assist with the repair of your product, we are sorry for any delays experienced. Unfortunately, since the unit arrived with physical damage present and damage of this nature is not covered under the manufacturer warranty charges would apply for repair.However, we understand your concern and your satisfaction is important to us. We have reviewed, to ensure that there is no design or quality issue present. As a one-time courtesy, we will be waiving the repair charges for the unit.We hope this interaction helps to reassure you that you did choose the right brand, and that we are able to continue service your technology needs in the future.Please be advised that warranty terms vary depending on what type of ASUS product you have. For more information regarding the ASUS warranty, please visit our support site or refer to your User Manual. This warranty confirmation is merely based off of the date of purchase; this is not a guarantee of all-inclusive services as exclusions may apply.Should you have any other questions, comments or concerns please feel free to reach out to us again or contact us at 855-714-0471, our support hours are Monday-Friday, 6:00 am – 6:00 pm PST. Thanks for choosing ASUS Products and Services.
UPDATE 2/13/24: got a new board from them.... Thanks Asus finally.
UPDATE 2 2/29/2024: well went to use my blueray drive and it was not detected.. found that SATA 5 and 6 are Dead WTF ASUS... time to chew them again..........
Post Details
- Posted
- 9 months ago
- Reddit URL
- View post on reddit.com
- External URL
- reddit.com/r/ASUS/commen...
Bought an asus laptop in 2022, had to return it within a week due to cooling issued and fan whine. Bought another one shortly after, had issues from the get go. Reported them to Asus CS who did nothing. Finally got an RMA, week after a bill for £3400, which is more than the laptop cost. Queried it and they said motherboard issue (amongst others) and it was a faulty product, shouldn't have left the factory. Confirmed it was damaged I couldn't have done without it being obvious. Still said I'd have to pay for it though. Now been returned to amazon for a full refund. Never again.