So this happened a couple of years ago but still bugs to be honest.

At the time I was working for a call center doing customer support for a women's clothing brand, the day before this we'd had a flash one day only sale.

Here's what happened:

Me: comes into work and sits at my cubicle and clock in. First call comes in, "thank you for calling -blank- my name is R how can I help you?"

Customer: " hi, is the sale from yesterday still going on?"

Me: "no, I'm very sorry but that sale unfortunately ended yesterday" all of a sudden my line is muted

Coworker: their hand still on the mute button on my phone. "You gotta honor that"

Me: "what are you doing let me talk to my customer" I hit mute to talk to my customer again

Coworker: "you gotta honor the sale" she mutes my phone again

Me: "whatever get off" she finally moves and I unmute my phone only to find the customer had hung up on me in the midst of this "great she disconnected because of you"

Coworker: "whatever I was just trying to help"

Me: "I didn't ask or need your help, next time you wanna help don't act like a jackass"

Coworker: she grabbed my chair while I was typing and spun me around to face her. "You ever say that again and I'll put you through the computer"

Me: "whatever" and I spin around to go back to work.

I'm just finishing documenting that my call was disconnected due to outside interference when my team supervisor comes over and pulls me out to the hall to talk.

Supervisor: "what's this I hear about you calling her outside of her name?"

Me: "what? What are you talking about?" At this point I was still really mad and kind of shaking, and also I had never heard this phrase so I was legitimately confused

Supervisor: "she said you called her a jackass for trying to help you"

Me: "did she tell you she muted my phone in the middle of the call and caused my customer to hang up on me? She absolutely shouldn't be touching my pho e especially while I'm on a call. Not to mention she threatened to put me through my computer " I was livid that I as being made the bad guy here when it felt like I was being ganged up on

I admit I shouldn't have called her a jackass, we were at work and it was unprofessional but I met unprofessionalism with my own unprofessionalism.

The supervisor said she would deal with my coworker and that was that. I got a verbal warning on my record there.

The next day my coworker was now up walking around and taking supervisor escalation calls. She had been in my training class and we had been out of it for all of two weeks.

It all still seems unfair to me but was I really the bad guy just for calling her a name?